Our goal is to provide you with the best quality items. We guarantee all our tote bags, hobos, shoulder bags, satchels and cross body bags we produce are made from 100% top class genuine Italian leather.
Our handbags are handmade and when you place your order (unless otherwise specified) will be sent to our manufacture to be crafted before being posted. We have a limited range in stock at our warehouse and these handbags are able to be shipped immediately. We will note which bags we have in stock next to those specified items.
5 Star Customer Service!
Let us delight you with our 5-star customer service! We value your patronage and hope that you'll visit us again and again. We strive to make your shopping experience smooth, safe, and easy.
We aim to:
- Describe and provide all the product information that you need. If you have any questions or need more specific details, please don't hesitate to contact us!
- Communicate in a timely fashion. You will receive emails from us confirming your purchase and receipt of your payment. We also will send you a shipping confirmation email with details about your parcel. We respond to your email inquiries as quickly as possible...this is often within a few hours of your inquiry. During our busier times, please allow 1 business day for our reply.
- Ship quickly! Your purchase shipped the next business day after payment is received.
In addition if you see a product that you would prefer in a different colour or have a different style in mind please send us an email and we will investigate the possibility of adding to our range. Ma'Ki Itemz are always interested in our customers' needs and style.
100% Satisfaction Guarantee
Your satisfaction and positive shopping experience are important to Ma'Ki Itemz! We are pleased to offer a 100% Satisfaction Guarantee. Returned items will be accepted if you email us within 7 days of receipt of your purchase. Please contact us before sending back a purchase, so that we may provide complete return instructions.
We will happily arrange for an exchange, or for a refund of your purchase price, upon receiving your returned item in its original, new, and resalable condition.
